From: "xxxx (Ubiquiti Networks)" <support@ubnt.com>
To: Riley Baird <riley@openmailbox.org>
Reply-To: Ubiquiti Networks <support@ubnt.com>
Subject: Re: Request for GPL source code
Date: Wed, 25 Feb 2015 21:35:40 +0000
X-Mailer: Zendesk Mailer

## Please do not write below this line ##

Re: Request for GPL source code

Your request (145960) has been updated. You can add a comment by replying to this email.

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xxxx, Feb 25, 13:35

Hi Riley,

In your mail to the info team, you may refer to this ticket number. I've mentioned the issue in this ticket. 

I've also cascaded this ticket. 

If you have any other questions, please let us know!

I'm setting this ticket to solved for now, but if you have any additional questions, feel free to reply to this email at any time and it'll automatically reopen the ticket.

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 25, 13:06

Hi xxxx,

Thanks for checking.

As a final request, could you please get someone from the info team to actually respond to my email? So far, I still haven't got a response. Also, since this is a complex issue, would you mind explaining to the info team what you already know about it so that I don't have to do all of this again?

Thanks again,

Riley Baird

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xxxx, Feb 25, 11:54

Hi Riley,

Thanks for your patceince. 

I've checked with my team leads they confirmed that the info (info@ubnt.com) team will be the correct people to assist and guide you with this issue. 

I'm really sorry. I know I've not done anything to help you, but I hope you understand my limitations. It was nice assisting you.

If you have any other questions, please let us know!

I'm setting this ticket to solved for now, but if you have any additional questions, feel free to reply to this email at any time and it'll automatically reopen the ticket.

Thanks!


xxxx
Ubiquiti Networks

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xxxx, Feb 22, 15:58

Hi Riley,

Thanks for your understanding. 

I'll check with my Team Leads and get back to you on this. 

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 20, 18:09

Hi xxxx,

Thank you for your honest answer. I haven't yet got a response from the info team, but to be honest I also doubt that they would have the GPL source code. Can you please forward me on to someone from your legal team? I realise that copyright is a difficult issue, and consequentially I understand that the support and info teams are not in a position to be making decisions about it.

Thanks!

Riley Baird

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xxxx, Feb 20, 13:55

Hi Riley,

Thanks for your reply.

I'd suggest you follow up with the info team. As a support team we do not have direct access to the GPS source code . 

I'll still go forward and escalate this ticket. if there is any update. I'll revert to this mail.

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 19, 15:25

Hi xxxx,

Thanks, I've just done that. Still, is this ticket going to be resolved, or do I now need to go through info@ubnt.com?

Thanks!

Riley Baird

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xxxx, Feb 19, 15:14

Hi Riley,

You may ask them the same question. 

"I would like to have access to the GPL source code for AirOS v5.5.4, specifically for u-boot."

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 19, 11:23

Hi xxxx,

I'm a bit confused - what should I write to info@ubnt.com?

Thanks!

Riley Baird

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xxxx, Feb 16, 13:31

Hi Riley,

Thanks for your reply.

I'll try and get someone to revert on this ticket. 

At the same time you may also send a mail to info@ubnt.com.

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 13, 15:52

Hi xxxx,

Thank you, I completely understand. But, would it be reasonable to assume that the relevant team will get back to me with an answer by the end of this week?

Thanks!

Riley Baird

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xxxx, Feb 13, 15:35

Hi Riley,

I'm sorry I don't have access to this information.  I've escalated this ticket to the relevant team. They should be able to assist you with this.

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 13, 15:21

Hi xxxx,

Thank you very much, but can you please give me a date by which I'll be able to get a response with regards to this?

Thanks!

Riley Baird

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xxxx, Feb 13, 14:33

Hi Riley,

I'll go forward and escalate this ticket to the appropriate team. I'll ask someone to look into this issue.

Thanks for your patience! 


xxxx
Ubiquiti Networks

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Riley Baird, Feb 12, 19:33

Hi xxxx,

You're missing the point. You have a legal obligation to do so. u-boot is licensed under the GPL.

You have already made me wait over seven months to get the code which I am legally entitled to, and still nothing.

Please email me within 48 hours, with a date by which I will receive the source code. If I do not get an email, or if the email does not contain a reasonable date by which I shall receive the GPL-licensed source code to u-boot, I will have no other choice but to contact the media.

Thanks!

Riley Baird

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xxxx, Feb 12, 16:08

Hi Riley,

I'm sorry for the delay.

I've checked with my team and they confirmed that we don't share u-boot source. 

I'm sorry for the inconvenience. If you have any other questions, please let us know!

I'm setting this ticket to solved for now, but if you have any additional questions, feel free to reply to this email at any time and it'll automatically reopen the ticket.

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 11, 22:14

Hi xxxx,

I understand that you are unable to fix this and that you have forwarded this onto the appropriate team. Can I please speak to someone from the appropriate team?

Thanks!

Riley Baird

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xxxx, Feb 4, 10:18

Hi Riley,

I'm sorry for the delay. We've escalated this ticket to the appropriate team and we are waiting to hear from them on this issue..

Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Feb 3, 01:17

Hi xxxx,

This is just a friendly reminder about this issue. Any idea on how long
it will take for it to be resolved?

Thanks!

Riley Baird

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Riley Baird, Jan 24, 01:57

Okay, thanks. I'm glad to hear that it's still being worked on.

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xxxx, Jan 24, 01:34

Hi Riley,

I'm sorry for the delay. 

We have escalated this ticket to the appropriate team. As soon as we get an update we'll revert to you.



Thanks!


xxxx
Ubiquiti Networks

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Riley Baird, Jan 23, 14:39

Hi yyyy,

Has there been any progress on this issue since you last wrote?

I do not wish to contact the media, but after more than six months of
trying to obtain the modified u-boot sources, I am afraid that it may be
my only option.

Please respond within two days.

Thanks!

Riley Baird

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yyyy, Jan 20, 11:52

Hi Riley,

Thanks for getting back to us.

I will check with my internal team and get back to you on this. Please wait for my updates. 

Thanks!


yyyy
Ubiquiti Networks

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Riley Baird, Jan 19, 18:19

Hi xxxx,

I was just about to ask you the same question. Have you made any
progress on the u-boot source yet?

Thanks!

Riley

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xxxx, Jan 19, 17:52

Hi Riley,

I just wanted to check in and see if you have any updates?

Thanks!


xxxx
Ubiquiti Networks

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xxxx, Jan 14, 22:10

Hi Riley,

Thanks for getting in touch with us!

I need to check out on some details with my team on this. I'll revert to you as soon as I can.

Thanks for your patience!


xxxx
Ubiquiti Networks

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Riley Baird, Jan 14, 21:23

To whom it may concern,

I would like to have access to the GPL source code for AirOS v5.5.4,
specifically for u-boot. Can you please direct me to it? I have
contacted you in the past about this topic, but received no response.
Please respond within the next two days.

Yours sincerely,

Riley Baird

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